General terms

General Terms and Conditions

Table of Contents:

1. Scope and Validity 
2. Prices
3. Shopping Cart and Checkout
Anchor4. Payment
5. Delivery and Handover of Goods
6. Order Cancellation before Execution
7. Right of Withdrawal
Anchor8. Return of Non-conforming Good
9. Seller’s Rights in Case of Withdrawal
10. Personal Data and Their Use
11. Liability and Force Majeure
12. Further Provisions

Anchor1. Scope and Validity 

1.1 These General Terms and Conditions apply to the legal relationship established between limited company SIA Ekobalta VG TECHNICAL TEXTILES incorporated in the Republic of Latvia (company registration No LV40003313442, address: 9a Krustabaznicas Street, Riga, LV-1006, Latvia, email: info@tehaudumi.lv (‘the Seller’) and the customer (‘the Customer’) upon purchase of goods at the www.tehaudumi.lv online shop (‘the eShop’).

1.2 In addition to these General Terms and Conditions, the legal relationship arising from the purchase of goods via the eShop will be governed by laws and regulations in force in the Republic of Latvia.

1.3 The Seller will be entitled, in being guided by the principles designed for the development of the eShop and acting with a view to ensuring better and reliable operation of the eShop, to make changes to these General Terms and Conditions and the Price List as necessary. Any changes made to these General Terms and Conditions and the Price List shall take effect as of the date of publication thereof on the www.tehaudumi.lv website. In cases where the Customer has placed his/her order before any changes made to these General Terms and Conditions take effect, his/her order will be processed in accordance with the version of the General Terms and Conditions in force at the time when the order was placed, unless otherwise provided for by law or these General Terms and Conditions.

Anchor2. Prices

2.1 The prices of any goods sold at the eShop shall be in EUR (euro) and include 21% VAT.

2.2 Shipping costs shall be added to any goods purchased at the eShop. The shipping costs will be calculated and added to the price of items in the Customer’s shopping cart after selecting the method of delivery during checkout.

2.3 The Seller reserves the right to adjust the prices. In cases where the Customer has placed his/her order before the price change, the price stated in the invoice at the time of completion of the order shall apply for the Customer.

Anchor3. Shopping Cart and Checkout

3.1 Goods are added to the shopping cart when the Customer clicks on ‘Add to Shopping Cart’.

3.2 The quantity of items in the shopping cart can be changed by clicking on ‘Quantity’. To place an order, click on ‘Order’. The Customer will be directed to the order completion form.

3.3 A buyer can place an order either as an unregistered visitor and as a registered user after logging in. When placing an order, enter the information requested and click on ‘Order Confirmation’.

3.4 When filling in the fields during checkout, the Customer shall check the information to make sure it is correct and complete because fast delivery of goods without any hindrance is conditional upon the accuracy and completeness of the information provided. The Seller is not responsible for incomplete or inaccurate information provided by the Customer or for any consequences resulting from this.

3.5 The sales agreement will be deemed concluded and delivery of the order will be started upon completion of the order and after a payment of no less than 100 per cent of the invoiced amount has been credited to the Seller’s bank account.

3.6 Customers may also order samples of fabrics, if necessary. The size of fabric samples is ca. 10x10 cm, the price of the first sample is EUR 5 per piece, any following samples will cost EUR 1 a piece. Where an order placed by the Customer only contains samples of fabrics, the samples will be delivered by regular post at no extra shipping costs.

3.7 Fabrics are measured with the accuracy of 0.1 metre.

3.8 The images of goods provided at the eShop are provided for illustration purposes only and may differ from the actual product(s). The descriptions of goods provided at the eShop do not necessarily provide exhaustive information.

3.9 Customer service opening hours: 9 AM to 5 PM. Phone: (+371) 29412054. Customer service email address: info@dekotekstil.lv.

3.10 Customer service for phone calls and emails is available in Latvian, Russian, English and German.

Anchor4. Payment

4.1 Upon completion of an order an invoice serving as the basis for payment will emailed to the Customer in confirmation of the order. The Customer is advised to check before paying whether the data contained in the invoice match the Customer's order.

4.2 Method of Payment:

4.2.1 Sale by invoicing is carried out on the basis of payments credited to the Seller’s bank account. An invoice will be emailed to the Customer in confirmation of the order. The payment is to be made within 3 days of placing an order/invoice date. Delivery of an order will start upon receipt and confirmation of the order and after the invoiced amount has been credited to the Seller’s bank account. The order and the invoice is cancelled automatically if no payment is credited to the Seller’s bank account by the date due.

4.3 Terms of Payment:

4.3.1 Terms of payment: 100% prepayment of the amount invoiced following completion of the order and check-out.

5. Delivery and Handover of Goods

5.1 When placing an order, the Customer may select the desired method of delivery.

5.2 When placing an order, it is recommended to check whether the Customer's contact information is correct in order to avoid delays and misunderstandings in the course of delivery of goods. The Seller and the courier service will not be liable for any delays and misunderstandings in the course of delivery of goods where the delay or misunderstanding is due to inaccurate or incorrect information provided by the Customer upon placing his/her order.

5.3 Any items on display at the eShop are normally in stock. Where goods are not in stock and an order cannot be executed, the Seller shall notify the Customer by phone using the contact phone number or by email within 2 working days of crediting the payment to the Seller’s bank account and will offer a new delivery date or replacement of the goods with other equivalent goods of the same price and quality. If the Customer does not accept the new delivery date or a replacement for the goods ordered, the amount paid by the Customer (including the shipping costs) will be refunded to the Customer within 30 days at the latest.

5.4 Delivery in Latvia is free of charge for orders in excess of EUR 50.00.

5.5 Other Countries. Customs and import charges

Shipments of goods may be subject to various customs and import charges payable upon arrival of goods in the country of destination. These charges shall be borne by the recipient of the shipment. Considering the considerable differences in tax and customs policies among different countries, we recommend the Customer to contact his/her local customs and tax office for more information.

Anchor6. Order Cancellation before Execution

6.1 If the Customer wishes, after placing an order and before it is executed, to cancel his/her order, the Customer shall notify the Seller thereof immediately via email by writing to info@tehaudumi.lv.

6.2 Where a request to cancel an order is received by the Seller after the execution of the order, the order will be cancelled according to the provisions of Section ‘Right of Withdrawal’ of these General Terms and Conditions.

6.3 In case of cancellation of an order the Customer will be refunded the purchase price (including shipping costs) by transfer to the bank account specified by the Customer within 30 days of receipt of the request to cancel the order at the latest.

Anchor7. Right of Withdrawal

7.1 Any contracts made at the eShop may be cancelled within 14 days' time. The 14-day period starts on the date when the Customer receives notice of arrival of the shipment at a parcel terminal or post office. In case of delivery of goods by courier, the 14-day period starts upon delivery of the shipment at the Customer’s address.

7.2 Any goods returned must be free of any defects, complete, in their original packaging and unused. In order to exercise the right of withdrawal, the Customer must open the packaging carefully without damaging it.

7.3 In order to exercise the right of cancellation, the Customer must request return of goods within 14 days of receipt thereof via email by writing to info@tehaudumi.lv and must return the goods to the Seller within 14 days after giving the notice of withdrawal at the latest.

7.4 Upon receipt of notice of withdrawal the Seller will refund the purchase amount to the Customer by transfer to the bank account specified by the Customer within 30 days of receipt of the notice of withdrawal but not before the Seller has received the goods returned.

7.5 The costs associated with the return of goods will be borne by the Customer.

7.6 No refund will be provided if it is found after the return of goods that they do not meet the requirements laid down in Clause 7.2 of these General Terms and Conditions of the eShop, and the goods returned will be stored by the Seller. The costs of storage or return of such goods to the Customer will be borne by the Customer.

7.7 Any goods cut according to a measure will not be eligible for return, except for defective goods.

Anchor8. Return of Non-conforming Goods

8.1 The Seller will be liable for non-compliance of goods with the terms and conditions of the contract and for any defects found in the goods within a 2-year period of the date of handing the goods over to the Customer.

8.2 The Seller will not be liable for:

8.2.1 deterioration of/damage to goods due to Customer's fault;

8.2.2 any defects caused as a result of inappropriate use of goods;

8.2.3 normal wear and tear of goods due to normal use.

8.3 If it is found that goods do not meet applicable requirements or are defective, the Customer will notify the Seller accordingly within 2 months of finding the non-conformity of or defects in any goods by email to info@tehaudumi.lv or by phone at +371 29412054. The Customer will forfeit the right to claim non-compliance of goods with the requirements if the Customer fails to observe this deadline without a valid reason.

8.4 In case of non-conformity of goods with the requirements or defective goods the Customer will be entitled to demand replacement of such goods with goods meeting the requirements or with goods that are free of defects, or to cancel his/her order and return the non-conforming goods at the Seller's cost.

8.5 In case of return of non-conforming goods the amount paid for the goods (together with the shipping costs) will be transferred to the bank account specified by the Customer within 30 days of receipt of the request to return the goods at the latest. The Seller may refuse to accept the request to return goods.

8.6. In addition to the right to make claims, the Customer is also be entitled to use other legal remedies pursuant to law.

Anchor9. Seller’s Rights in Case of Withdrawal

9.1 The Seller will be entitled to cancel an order if:

9.1.1 The Customer fails to pay the invoice in due time;

9.1.2 The Customer fails to collect the goods in due time;

9.1.3 The goods ordered are not in stock.

Anchor10. Personal Data and Their Use

10.1 All personal data of the Customer provided during visiting the eShop and making purchases shall be treated as confidential information.

The Seller shall not not disclose any information that has become known to the Seller to any third parties, except in cases provided for by law. If the Customer so wishes, he/she may request that his/her data be deleted from the database of the eShop.

10.2 The Customer agrees to receive sales offers and news at the email address provided by him/her during order placement where the Customer has consented to this by ticking the corresponding box during order placement.

Anchor11. Liability and Force Majeure

11.1 The Seller will be liable to the Customer and the Customer will be liable to the Seller for any damages caused to the other party as a result of breach of these Terms and Conditions in the cases and to the extent laid down by applicable laws and regulations of the Republic of Latvia.

11.2 The Seller will not be liable for any damages caused to the Customer or for a delay in the delivery of goods in cases where the delay or damages are due to circumstances outside Seller’s control that the Seller did not and could not have foreseen (Force Majeure).

11.3 The Seller will not be liable for any costs incurred upon placing an order due to the acquisition and maintenance of Customer's computer software required to use the services of the eShop as well as for any other expenses related to the use of the eShop.

Anchor12. Further Provisions

12.1 In any other cases not specifically provided for by these Terms and Conditions the Parties will act in accordance with applicable laws and regulations of the Republic of Latvia.

12.2 Any disputes between the Customer and the Seller that may arise in connection with ordering and purchasing goods at the eShop will be resolved by way of negotiation. Failing an agreement by this means, the Customer will be entitled, for the protection of his/her rights, to contact the Latvian Centre for the Protection of Consumer Rights or to refer the dispute to a Latvian court of law. In resolving any disputes, the Parties will be guided by applicable laws and regulations of the Republic of Latvia.

12.3 The Customer is obliged to familiarise himself/herself with these General Terms and Conditions.

12.4 Upon placing an order and ticking ‘I have read and consent to these General Terms and Conditions’, the Customer confirms that he/she has read, understands and consents to these General Terms and Conditions.