General Terms and Conditions

Table of Contents:

1. Scope and Validity 
2. Prices
3. Shopping Cart and Checkout
4. Payment
5. Delivery and Handover of Goods
6. Order Cancellation before Execution
7. Right of Withdrawal
8. Return of Non-conforming Good
9. Seller’s Rights in Case of Withdrawal
10. Personal Data and Their Use
11. Liability and Force Majeure
12. Further Provisions

1. Scope and Operation

1.1 These General Terms and Conditions will be applicable to the legal relation established between limited company SIA Ekobalta VG TECHNICAL TEXTILES (Latvian company registration No LV40003313442, address: 9a Krustabaznicas Street, Riga, LV-1006, Latvia, email: info@tehaudumi.lv (‘the Seller’) and the customer (‘the Customer’) upon purchase of goods at the www.tehaudumi.lv online shop (‘the eShop’).

1.2 In addition to these General Terms and Conditions, the legal relation arising from the purchase of goods via the eShop will be governed by laws and regulations in force in the Republic of Latvia.

1.3 The Seller will be entitled, in being guided by the principles for the development of the eShop and acting in the interests of ensuring better and more reliable functioning of the eShop, to make changes to these General Terms and Conditions and the Price List. Any changes made to these General Terms and Conditions and the Price List shall take effect as of the date of their publication on Internet website www.tehaudumi.lv. In cases where the Customer has placed his/her order prior to the effective date of changes made to these General Terms and Conditions, his/here order will be subject to the version of the General Terms and Conditions applicable at the time of placing the order, unless otherwise provided for by law or these General Terms and Conditions.

2. Prices

2.1 The prices of any goods sold at the eShop shall be in euros and include 21% VAT.

2.2 Shipping costs shall be added to any goods purchased at the eShop. The shipping costs will be calculated and added to the price of items in the Customer’s shopping cart after selecting the method of delivery during checkout.

2.3 The Seller reserves the right to adjust the prices. In cases where the Customer has placed his/her order before the price change, the price stated in the bill at the time of order completion shall apply to the Customer.

3. Shopping Cart and Checkout

3.1 The shopping cart is updated when the Customer clicks on ‘Add to Shopping Cart’.

3.2 The quantity of items in the shopping cart can be changed by clicking on ‘Quantity’. To place an order, click on ‘Order’. The Customer will be directed to order completion.

3.3 An order can be completed as a guest, without registering. When placing an order, enter the information requested and click on ‘Order Confirmation’.

3.4 When filling in the fields during checkout, the Customer shall check the information to make sure it is correct and complete because fast delivery of goods without any hindrance is conditional upon the accuracy and completeness of the information provided. The Seller is not responsible for incomplete or inaccurate information provided by the Customer or for any consequences resulting from this.

3.5 The sales agreement will be deemed concluded and delivery of the order will be on its way upon completion of the order and after a payment of no less than 100 per cent of the amount payable according to the bill has been credited to the Seller’s bank account.

3.6 Customers may also order samples of fabrics, if necessary. The size of fabric samples is ca. 10 by 10 cm, the price of the first sample is EUR 9 a piece, every next sample will cost EUR 1 a piece. Where an order placed by the Customer contains fabric samples only, the samples will be delivered by regular post at no extra shipping costs.

3.7 Fabrics are measured with the accuracy of 0.1 metre.

3.8 Images of goods available at the eShop are provided for illustration purposes only and may differ from actual products. Descriptions of the goods available at the eShop do not necessarily provide exhaustive information.

3.9 Customer service is available from 9 AM to 5 PM. Phone: (+371) 29 412054

3.10 Customer service is available in Latvian, Russian, English and German.

4. Payment

4.1 Upon completion of an order a bill serving as the basis for payment is emailed to the Customer as a confirmation of the order. The Customer is advised to check before paying whether the data contained in the bill are in conformity with the Customer's order.

4.2 Method of Payment:

4.2.1 Sales according to bills will be made on the basis of payments credited to the Seller’s bank account. A bill will be emailed to the Customer in confirmation of the order. Payment shall be made within 3 days after placing an order/invoice date. Delivery of an order will start upon receipt of order confirmation and after the amount payable according to the bill has been credited to the Seller’s bank account. The order and the bill will be cancelled automatically if no payment is credited to the Seller’s bank account by the due date.

4.3 Terms of Payment:

4.3.1 Terms of payment: 100% prepayment of the amount invoiced upon completion of an order.

5. Delivery and Handover of Goods

5.1 When placing an order, the Customer may select the appropriate method of delivery.

5.2 When placing an order, it is recommended to check whether the contact information provided is correct in order to avoid delays and misunderstandings upon delivery of goods. The Seller and the courier company will not be liable for any delays and misunderstandings in the course of delivery of goods where the delay or misunderstanding is due to inaccurate or incorrect information provided by the Customer upon placing his/her order.

5.3 Items available at the eShop are normally in stock. Where goods are not in stock and an order cannot be fulfilled, the Seller shall notify the Customer by phone using the contact phone number or by email within 2 working days of receipt of payment at the Seller’s bank account and will offer a new delivery date or replacement of the goods with other equivalent goods of the same price and quality. If the Customer does not accept the new delivery date or a replacement for the goods ordered, the amount paid by the Customer (including the shipping costs) will be refunded to the Customer within 30 days at the latest.

5.4 Delivery free of charge.

5.5 Customs and import charges

Shipments of goods may be subject to various customs and import charges payable upon arrival of the goods in the country of destination. These charges shall be borne by the recipient of the shipment. Given the considerable differences in tax and customs policies between different countries, we recommend the Customer to contact his/her local customs and tax office for more information.

6. Order Cancellation before Fulfilment

6.1 If the Customer wishes, after placing an order and before it is fulfilled, to cancel the order, the Customer shall notify the Seller thereof by email to info@tehaudumi.lv immediately.

6.2 Where a notice of order cancellation is received by the Seller after order fulfilment, the order will be cancelled according to the provisions set out in Section ‘Right of Withdrawal’ of these General Terms and Conditions.

6.3 In case of cancellation of a Customer’s order the Customer will be refunded the purchase price (including shipping costs) by transfer to the bank account specified by the Customer within 30 days of the date of receipt of the notice of order cancellation at the latest.

7. Right of Withdrawal

7.1 Any contracts made at the eShop may be cancelled within 14 days. The 14-day period starts upon notifying the Customer of the arrival of the shipment at a parcel terminal or post office. In case of delivery of goods by courier, the 14-day period starts upon delivery of the shipment at the Customer’s address.

7.2 Any goods returned must be free of any defects, complete, in their original packaging and unused. In order to be eligible for the right of withdrawal, the Customer must open the packaging carefully without damaging it.

7.3 In order to be eligible for the right of cancellation, the Customer must request return of the goods within 14 days of the date of receipt by emailing to info@tehaudumi.lv  and return the goods to the Seller within 14 days of the notice of withdrawal at the latest.

7.4 In case of withdrawal from the contract the Seller will refund the purchase amount to the Customer by transfer to the bank account specified by the Customer within 30 days of receipt of a request to return the goods but not before receipt by the Seller of the goods returned.

7.5 The costs of returning any goods will be borne by the Customer.

7.6 No refund will be provided if it is found after the return of goods that they do not meet the requirements laid down by Clause 7.2 of these General Terms and Conditions of the eShop, and the goods returned will be kept in storage by the Seller. The costs of storage of the goods or their return to the Customer will be borne by the Customer.

7.7 Any goods cut according to a measure will not be eligible for return, except for goods with defects.

8. Return of Non-conforming Goods

8.1 The Seller will be liable for non-compliance of goods with the terms and conditions of the contract and for any defects found in goods within 2 years after handing over the goods to the Customer.

8.2 The Seller will not be liable for:

8.2.1 deterioration of/damage to goods due to Customer's fault;

8.2.2 any defects caused through the inappropriate use of goods;

8.2.3 for normal wear and tear of goods due to normal use.

8.3 If it is found that goods do not meet applicable requirements or contain defects, the Customer will give relevant notice to the Seller within 2 months of identification of non-conformity or defects of any goods by email to info@tehaudumi.lv  or by phone at +371 29 412054. The Customer will forfeit the right to claim non-compliance of goods with the requirements if the Customer fails to observe this deadline without a valid reason.

8.4 In case of non-conformity with the requirements or defects of goods the Customer will be entitled to demand replacement of the goods with goods meeting the requirements or goods that are free of defects, or to cancel his/her order and return non-conforming goods at the Seller's cost.

8.5 In case of return of non-conforming goods the amount paid for the goods (together with shipping costs) will be transferred to the bank account specified by the Customer within 30 days of receipt of the request to return the goods at the latest.

8.6. In addition to filing claims, the Customer will also be entitled to use other legal remedies pursuant to law.

9. Seller’s Rights in Case of Withdrawal

9.1 The Seller will be entitled to cancel an order if:

9.1.1 The Customer fails to pay the bill in due time;

9.1.2 The Customer fails to collect the goods in due time;

9.1.3 The goods ordered are not in stock.

10. Personal Data and Their Use

10.1 All personal data of the Customer provided during visiting the eShop and making purchases shall be treated as confidential information.

The Seller shall not not disclose any information that has become known to it to any third parties, except in cases provided for by law. If the Customer so wishes, he/she may request his/her data to be removed from the database of the eShop.

10.2 The Customer agrees to receive sales offers and news at the email address specified during order placement if the Customer has consented to this by ticking the corresponding box during order placement.

11. Liability and Force Majeure

11.1 The Seller will be liable to the Customer and the Customer will be liable to the Seller for the damages caused to the other party as a result of breach of these Terms and Conditions in the cases and to the extent laid down by applicable laws and regulations of the Republic of Latvia.

11.2 The Seller will not be liable for any damages caused to the Customer or for a delay in delivering the goods in cases where the delay or damages are due to circumstances outside Seller’s control which the Seller did not and could not have foreseen (force majeure).

11.3 The Seller will not be liable for costs incurred due to the acquisition and maintenance of Customer's computer software required to use the services of the eShop as well as for any other expenses related to the use of the eShop.

12. Further Provisions

12.1 In any other cases not specifically provided for by these Terms and Conditions the Parties will act in accordance with applicable laws and regulations of the Republic of Latvia.

12.2 Any disputes between the Customer and the Seller arising in connection with ordering and purchasing any goods at the eShop will be resolved by way of negotiation. Failing an agreement by this means, the Customer will be entitled, for the protection of his/her rights, to contact the Latvian Centre for the Protection of Consumer Rights or to refer the dispute to a Latvian court of law. In resolving disputes the Parties will be guided by the applicable laws and regulations of the Republic of Latvia.

12.3 The Customer is obliged to familiarise himself/herself with these General Terms and Conditions.

12.4 By ticking ‘I have read and consent to these General Terms and Conditions’ when placing his/her order, the Customer confirms that he/she has read and understands these General Terms and Conditions and consents to them.